Gift Cards

Use this page when the reader needs the gift-card flow itself rather than the broader credits and packages reference.

Who this is for

• guests purchasing a gift card
• guests redeeming a gift card
• operators explaining how gift cards become guest credit

Navigation

• gift-card route: /gift-cards

Standard purchase flow

Typical purchase flow:

1. open /gift-cards
2. choose an available amount
3. choose whether the card is for the purchaser or another person
4. enter recipient details when the card is a gift
5. complete payment
6. receive confirmation and the gift-card delivery result

Standard redemption flow

Typical redemption flow:

1. open the gift-card redemption area
2. enter the gift-card code
3. verify that the code is valid and has remaining value
4. move the value into the guest's credit balance

Important distinction

Gift cards and credits are related, but they are not the same thing.

• a gift card is the purchased stored-value instrument
• credits are the guest account balance that can be used in checkout

When a gift card is redeemed, the balance moves into credits.

Common blockers

• gift cards not enabled for the tenant
• invalid or already exhausted code
• guest expects the value to remain as a gift card instead of becoming credit balance

Related pages

• /docs/guest-experience/memberships-credits-and-packages
• /docs/guest-experience/payments-and-payment-links