The Courthouse
runs on SyncReserve.
The first racquet club that switched to SyncReserve. Here's what was breaking before — and what changed after.
What changed when The Courthouse switched.
The Courthouse spent six months on PlayByPoint losing drop-in revenue, fighting rigid memberships, and reconstructing the books by hand every quarter. Then they switched. Members got happier, courts ran fuller than ever, and the numbers started climbing like never before. Here is what changed, line by line.
Guests forced to make accounts to book
Drop-ins hit a credential wall and bounced. Lost reservations every week.
Guests book with zero friction
No account, no credentials, no wall. Drop-ins convert instead of bouncing.
Rentals buried behind extra clicks
Members who wanted equipment at checkout gave up. Revenue per booking slipped, silently.
Rentals attach inline at booking
Equipment, balls, lessons added in one tap. Revenue per booking climbs without staff effort.
Rigid, one-size-fits-all memberships
Perks could not bend around how the club actually ran. Owners worked around the software.
Memberships shaped around the club
Tiered perks, sport-specific rules, and pricing logic built to The Courthouse's exact model.
No CRM, no way to spot churn
Names and emails captured, behavior never was. No segmentation, no lifecycle view, no early signal.
Full member CRM with lifecycle view
Behavior, segments, churn risk, and SMS reminders members thank you for. Loyalty stops being guesswork.
Accounting too thin to file taxes cleanly
Transaction fees, integrations, refunds came back as black boxes. The accountant rebuilt the ledger by hand every quarter.
Reconciled accounting, ready for taxes
Fees, payouts, integrations, and refunds reconciled per booking. The ledger is the source of truth.
Configuration burned staff hours every week
Routine changes meant nested menus, support tickets, and the same questions every season. Staff lost endless hours just keeping settings current.
Settings any staff member can change in minutes
Pricing, schedules, programs, and policies update right in the dashboard. Built-in AI turns plain language into config, so nobody waits on support.
Members fought the booking flow
PlayByPoint felt clunky and slow. Loyal members complained, drop-ins bounced, and the app got in the way of actually playing.
A booking flow members actually love
Easy, intuitive, fast on any device. Members describe it as best-in-class. The software gets out of the way and the club takes the credit.
What the team started noticing.
Not on a dashboard. In the daily rhythm of the club.
Courts running fuller than ever.
Drop-ins converting. Off-peak slots filling. Utilization the team had been chasing for years.
Members visibly happier.
Front desk hearing thank-yous, not complaints. Renewals easier. Members talk about the app.
Hours back to staff, every week.
Config that took support tickets and weeks now takes minutes. AI turns plain language into settings.
Numbers climbing like never before.
Revenue per booking, retention, ancillary attach. All moving up at once, no workarounds.
We switched and stopped fighting the software. Within a few months members were happier, the courts ran fuller than I had ever seen them, and the numbers started climbing in a way we had never seen before. When we asked for something specific to the club, SyncReserve built it. That had never happened with any platform we used before.
Migrations done with you, not at you.
Bookings, members, payments, history: moved over cleanly. We do the heavy lifting.
- White-glove migration from PlayByPoint, CourtReserve, and others
- No data left behind: bookings, ledgers, members, programs
- Live in weeks, not quarters