The Courthouse
runs on SyncReserve.
The first racquet club to switch to SyncReserve. Here's what was breaking before — and what changed after.
What changed when The Courthouse switched.
The Courthouse spent months losing drop-in revenue, fighting rigid memberships, and rebuilding the books by hand every quarter. Then it switched. Here is what changed, line by line.
Guests had to create an account to book.
Drop-ins hit a credential wall and bounced — lost reservations every week.
Guests book with zero friction.
No account, no wall. Drop-ins convert instead of bouncing.
Most reservations came in by phone.
The front desk booked courts by hand all day because booking online took too many steps.
Members book themselves, online.
Booking is easy enough that members do it on their own — and calls to reserve a court dropped sharply.
Rentals were buried behind extra clicks.
Members who wanted equipment at checkout gave up, and revenue per booking slipped quietly.
Rentals attach inline at booking.
Equipment, balls, lessons added in one tap. Revenue per booking climbs without staff effort.
Memberships were one-size-fits-all.
Perks couldn't bend around how the club actually ran, so staff worked around the software.
Memberships shaped around the club.
Tiered perks, sport-specific rules, and pricing logic built to The Courthouse's exact model.
No CRM, no way to spot churn.
Names and emails were captured; behavior never was. No segmentation, no lifecycle view.
Full member CRM with lifecycle view.
Behavior, segments, churn signals, and SMS reminders members actually thank you for.
Accounting was too thin to file taxes cleanly.
Fees, integrations, and refunds came back as black boxes; the accountant rebuilt the ledger every quarter.
Reconciled accounting, ready for taxes.
Fees, payouts, integrations, and refunds reconcile per booking, exportable to QuickBooks.
Routine config burned staff hours.
Simple changes meant nested menus, support tickets, and the same questions every season.
Settings any staff member can change in minutes.
Pricing, schedules, programs, and policies update right in the dashboard — with built-in AI that turns plain language into config.
Members fought the booking flow.
It felt slow on a phone, so loyal members complained and drop-ins bounced.
A booking flow members actually enjoy.
Fast and intuitive on any device. The software gets out of the way and the club takes the credit.
Private lessons were run by hand.
There was no way for members to book a lesson directly with a coach, so coaches and the front desk coordinated times manually — and coach pay was tallied off-system.
Members book lessons directly with their coach.
SyncReserve manages each coach's availability and schedule, generates their invoices automatically, and lets coaches log session notes.
Online reservations climbed during the switch.
+49% — fully-paid online court reservations at The Courthouse, first month after switching.
- +49%Fully-paid online court reservations
- Fully-paid online court reservations at The Courthouse, first month after switching.
The prior platform's April reservation report was the baseline; SyncReserve's May production booking data showed the lift. Court reservations only — programs, clinics, lessons, events, and merchandise excluded. One club, one month: we're showing it because it's the real number we have, not a projection.
What the team started noticing.
Not on a dashboard. In the daily rhythm of the club.
Courts running fuller.
Drop-ins converting, off-peak slots filling, utilization the team had chased for years.
The phone stopped ringing.
Reservations moved online and members started booking themselves. Calls to reserve a court dropped sharply, and the front desk got its day back.
Members visibly happier.
The desk hears thank-yous instead of complaints. Renewals get easier.
Hours back to staff, every week.
Config that took support tickets and weeks now takes minutes. AI turns plain language into settings.
Revenue per booking moving up.
Ancillary attach and retention climbing together, no workarounds.
We switched and immediately saw the difference. More people stopped calling to book and started reserving online, and members loved how much easier it felt to interact with the club. SyncReserve also let us offer membership perks we had not found anywhere else: guest passes, prime and low-time discounts, and rules built around how we actually run.
Migrations done with you, not at you.
When you switch, we move your bookings, members, payments, and history with you — scoped together up front so nothing is a surprise. We do the heavy lifting; you don't rebuild your club inside our app.
- Guided, white-glove migration from common incumbent platforms
- Bookings, ledgers, members, and programs moved over with you — scoped before we start
- Straightforward switches live in weeks, not quarters