Privacy Policy

1. Introduction

This Privacy Policy explains how SyncReserve collects, uses, shares, and protects personal information in connection with the SyncReserve website, platform, and related services.

By accessing or using SyncReserve, you acknowledge that your information may be handled as described in this policy.

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2. Data We Collect

We collect information you provide directly, information created through your use of the service, and technical information generated when you interact with SyncReserve.

2.1 Information you provide directly

This may include:

• name
• email address
• phone number
• organization or club details
• support requests and communications
• billing and account setup information

2.2 Information created through service use

This may include:

• transaction and billing records
• booking, reservation, or operational activity records
• account and plan details
• communications preferences

2.3 Technical and usage information

This may include:

• IP address
• browser and device information
• interaction events
• session and authentication data
• security and anti-abuse signals

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3. How We Use Data

We use personal information to:

• operate and improve SyncReserve
• provide bookings, messaging, payments, and account services
• process transactions and maintain billing records
• provide support and respond to requests
• maintain security, prevent fraud, and detect abuse
• comply with legal obligations
• communicate product, operational, or policy updates

Where required, marketing or non-essential processing should be based on consent or other appropriate legal grounds.

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4. Sharing and Processors

We may share information with service providers that help us operate SyncReserve.

These may include providers used for:

• payments, such as Stripe
• messaging, such as Twilio
• hosting, infrastructure, and database services
• security and anti-abuse protections
• error tracking, logging, and operational monitoring

We may also share information:

• when required by law
• to protect legal rights, safety, or platform integrity
• in connection with a financing, acquisition, reorganization, or similar corporate event

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5. Cookies, Local Storage, and Similar Technologies

SyncReserve uses cookies, local storage, and similar technologies for authentication, security, consent management, and core platform operation.

See the Cookie Notice for the current company-level cookie and storage notice.

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6. Data Retention

We retain personal information for as long as needed to:

• provide services
• maintain business and financial records
• resolve disputes
• investigate abuse or security incidents
• comply with legal, tax, or regulatory obligations

Retention periods vary by data type, account status, contract terms, and legal requirements.

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7. Security

SyncReserve uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

These safeguards include authentication controls, session protections, anti-abuse mechanisms, and operational monitoring. No system can guarantee absolute security.

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8. Your Rights and Requests

Depending on your jurisdiction, you may have rights to:

• access personal information
• correct inaccurate information
• delete personal information
• restrict certain processing
• object to certain processing
• receive exportable copies of certain information
• withdraw consent where processing depends on consent

Privacy requests can be sent to support@syncreserve.com.

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9. Children’s Privacy

SyncReserve is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the company-level service without appropriate legal basis or parental involvement.

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10. International Transfers

Where applicable, personal information may be transferred across jurisdictions for processing, storage, support, or platform operation. SyncReserve uses safeguards intended to protect personal information during such transfers.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the published version and revise the effective or last-updated date.

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12. Contact

For privacy questions or data requests, contact support@syncreserve.com.